FAQs
Q1: What is the lead time of my order?
A: The majority of the orders are delivered in 7-10 business days. Customizations (such as the length of cords or individual plugs) may require 10-15 working days.
Q2: Is it possible to have a sample of the raffia material?
A: Yes! We sell material swatch kits on demand to enable you to view and touch the quality of the material prior to placing an order on the lamp.
Q3: Can the lampshade be changed or washed out?
A: The raffia shade is attached to create the most optimum structure and security. When cleaning, we advise the use of a soft dry brush to dust it softly.
Q4: What do I want my customizations to be?
A: You are able to customize the plug type (US, UK, EU, etc.), length of the cord, and finish of the lamp base. We may also speak about the possibility to order custom lampshade colors in large quantities.
Q5: Do you provide bulk or commercial order discount?
A: Absolutely. We also offer interior designers, hotels and retailers special wholesale prices when they buy in large quantities. Get in touch with our sales team to get a quote.
Q6: How does the lamp get its packaging so that it is not damaged in transit?
A: Each lamp is well packed with specially cut foam pieces and put in a strong 2-wall cardboard box so that it gets to the destination safely.
Q7: What is your warranty policy and returns policy?
A: We provide 30 days of unused products return and one year of warranty on manufacturing flaws. Our complete policy page may be found here.
